Selecting a Tracing Service Provider
Deciding to actively address unclaimed benefits or unpaid surplus benefits that reside in a fund is without doubt the correct action, the difficulty is appointing the most suitable service provider to achieve your objectives.
The Data Factory offers a multi-level, multi-phased approach to tracing former members and beneficiaries recognising that a ‘one size fits all’ service is not applicable to all funds and members.
The Basic Trace provides retirement funds with a cost effective success-based service which utilizes a combination of telephonic and postal tracing techniques.
While the TDF Basic Trace offers a cost effective and rapid trace service, it will not be able to address and resolve all member records that need to be traced.
The Data Factory (TDF) and Teba have concluded an agreement to provide TDF clients with a physical tracing service.
Whether in conjunction with our trace services or as a stand-alone service, TDF is able to assist funds with receipt, checking and capture of withdrawal option form information, and other mandatory documentation.
Bank Account Verification
As a further value-add, all clients are offered our independent bank account verification service, Veribank, at no additional cost.
Document & Data Delivery Options
TDF recognises the resource intensive processes associated with unclaimed benefits and has developed a number of alternatives to traditional monthly delivery of files incorporating member documents.
TDF recognizes the need for administrators to have access to real time information in order to efficiently provide member service.
Passive Digital Tracing (aka PDT)
The advent of social media and the continued penetration of internet access in South Africa provides funds with a unique opportunity to reach beneficiaries of unclaimed benefits.