The Data Factory is the leading tracing service provider to the South African Retirement Fund industry providing a range of services relating to unclaimed benefits. These services and processes have been developed and enhanced while dealing with over 1,200 funds and 1,100,000 former members since 2004.

The commitment to delivering a quality service has been recognized by the Principal Officer’s Association through being awarded the Imbasa Yegolide Tracing Agent of the Year Award for three consecutive years in 2010, 2011 and 2012.

OUR SERVICES

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Deciding to actively address unclaimed benefits or unpaid surplus benefits that reside in a fund is without doubt the correct action, the difficulty is appointing the most suitable service provider to achieve your objectives.

The Data Factory offers a multi-level, multi-phased approach to tracing former members and beneficiaries recognising that a ‘one size fits all’ service is not applicable to all funds and members.

The Basic Trace provides retirement funds with a cost effective success-based service which utilizes a combination of telephonic and postal tracing techniques.

While the TDF Basic Trace offers a cost effective and rapid trace service, it will not be able to address and resolve all member records that need to be traced.

The Data Factory (TDF) and Teba have concluded an agreement to provide TDF clients with a physical tracing service.

Whether in conjunction with our trace services or as a stand-alone service, TDF is able to assist funds with receipt, checking and capture of withdrawal option form information, and other mandatory documentation.

As a further value-add, all clients are offered our independent bank account verification service, Veribank, at no additional cost.

TDF recognises the resource intensive processes associated with unclaimed benefits and has developed a number of alternatives to traditional monthly delivery of files incorporating member documents.

TDF recognizes the need for administrators to have access to real time information in order to efficiently provide member service.

The advent of social media and the continued penetration of internet access in South Africa provides funds with a unique opportunity to reach beneficiaries of unclaimed benefits.

FORMER MEMBERS

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Track the progress of your claim submission

If you have been contacted by The Data Factory and wish to track the progress of your claim.

Check whether you are owed unclaimed monies

If you have not been contacted by The Data Factory or wish to check whether a relative, alive or deceased, is owed monies, you can use our unclaimedbenefits.co.za service.

What is an Unclaimed Benefit and Unpaid Surplus?

Find out more about unpaid monies in retirement funds and how they arise.

Download Claim Documents

If you have been contacted by The Data Factory but have lost or not received your claim documentation.

Contact

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Office Hours: Monday to Friday 08h30 till 17h00

Former Members of Retirement Funds:
T: 0861106057 (local)
T: +27-21-6815700 (international)
E: admin@datafactory.co.za

Principal Officers, Trustees,
Fund Administrators or Fund Consultants:
T: 021 681 5720
E: sales@datafactory.co.za

Physical address:
Ground Floor, Slade House
Boundary Terraces
1 Mariendahl Lane
Newlands
7700

Postal address:
P.O. Box 44672
Claremont
7735


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History and Experience

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Since 2004 The Data Factory has focused exclusively upon providing trace and related services in respect of unclaimed benefits and unpaid surplus monies to the South African retirement fund industry. This focus combined with the experience of 40 dedicated personnel and a bespoke proprietary system results in unrivalled service and delivery.

The company continually enhances its systems and processes, while driving innovation to ensure trace results are optimised without compromising on service excellence. Clients and former members can expect to receive the benefits of almost 10 years expertise and experience in resolving unclaimed benefits in the most effective and efficient manner possible. The Data Factory offers a wide range of trace options incorporating both active and passive services while providing further assistance to retirement fund administrators through value add services, such as documentation receipt, bank account verification and electronic document delivery.

We understand unclaimed benefits and the challenges that stakeholders face. It is our responsibility to ensure we have a positive impact and enable our clients to be empowered by engaging our services.

Company Values

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At The Data Factory, management and staff share a common culture of an obsessive pride in their work, a willingness to serve our customers and deliver consistently time-and-time again on our promises and client expectations. These attributes are embodied in our Values:

  • Customer, Customer, Customer;
  • Doing it right, the first time, every time, on time;
  • Faster, Better and by adding value;
  • Recognising and rewarding staff commitment and performance.

We pride ourselves on being empathetic and responsive to former members’ and beneficiaries’ personal situations yet aligned with our client’s requirements and accountable for the fulfillment of our mandates. We recognise the sensitivity and confidentiality of the tasks we are entrusted to perform and strive to return our client’s trust through performance.

We are often asked why we are called The Data Factory. The name has its origins in the founders wanting to create an organisation which had an obsession with quality of information (“Data”) together with consistency of service and delivery (associated with a production line in a “Factory”) operating in an innovative culture.

Management Team

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DIRECTORS

Sean Rossouw – CEO  sean@datafactory.co.za
Joe Naidoo – Director: Client Services  joe@datafactory.co.za
Liesel Steyn – Director: Member Services liesel@datafactory.co.za 

 

Willie Heyns – ICT Director willie@datafactory.co.za

 

OTHER

Johnny Ward – Senior Account Manager johnny@datafactory.co.za
Sadicka Hendricks – Client Liaison Officer sadicka@datafactory.co.za
Soraya Rinquest – Client Liaison Officer soraya@datafactory.co.za

Accolades and Industry Associations

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Principal Officers Association Imbasa Yegolide Annual Service Provider Awards

2010 Tracing Agent of the Year – Winner

2011 Tracing Agent of the Year – Winner

2012 Tracing Agent of the Year – Winner

2013, 2015 & 2016 Tracing Agent of the Year – Finalist

Industry Associations

The Data Factory and/or its directors are members of the following associations:

Institute of Retirement FundsIRF

 

Principal Officers Association

POE

Institute of Directorss

Industry Associations

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Basic Trace

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Tracing Former Members

The Basic Trace provides retirement funds with a cost effective success-based service which utilizes a combination of telephonic and postal tracing techniques.

TDF has an internal Home Affairs database of over 34 million ID numbers to check and clean member data received, thereby enabling fund member data to be enhanced with identity numbers and deceased dates. This enhanced member data, inclusive of deceased dates, is delivered to clients within 10 business days of TDF receiving member records and a Batch Information Form, whichever occurs later.

Thereafter, TDF matches member records to potential contact information sourced from multiple third party and proprietary databases utilizing member name, initial and date of birth (including gender and ID number, if available). Leveraging strong data management skills and utilising its proprietary systems, TDF consistently achieves contact rates far in excess of competitors.

TDF call centre operates between 8am and 6pm Monday to Friday together with weekend and public holiday shifts. The multi-channel call centre utilises telephone, email, post, fax and sms with call centre consultants providing multi-lingual support.

TDF Call Centre currently handles an average of 15,000 unique records per month – with the ability to handle up to 40 000 unique member records per month. An average 68% of all records received by our call centre with potential contact information result in confirmed contact details. Data quality delivered to our clients is of paramount importance hence we make use of voice recording for improved audit and risk control while our system controls are continually being enhanced, with our internal QA team monitoring up to 5% of all calls made and forms captured. TDF provides clients with online access to real-time progress reports, downloadable spreadsheets and a searchable database. TDF has also performed system integration with a number of administrators to further improve communication and delivery of results.

Forensic Trace

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While the TDF Basic Trace offers a cost effective and rapid trace service, it will not be able to address and resolve all member records that need to be traced. This is due to a number of factors, including:

  • Invalid or incomplete member information received from a fund (incorrect date of birth, invalid initials and misspelt surnames and missing information);
  • Maiden Names with no ID number;
  • Emigrants;
  • Deceased former members;
  • Multiple possible individuals matching fund member data (up to 30 in certain instances); and
  • Former member has no current contact information held by the 7 databases utilized by TDF during the Basic Trace Service.

Trace service

The Basic Trace is focused upon making contact with a specific individual based upon the member data provided by the fund in a volume based batch basis, not to perform a viral type investigate and trace.

In order to address these difficult cases, TDF is able to offer an investigative manual service known as a Forensic Trace. With a Forensic Trace, TDF perform a detailed and varied trace service to facilitate the tracing of former members, which include:

  • Identification and contacting of possible relatives and former work colleagues;
  • Contacting current residents of homes where the former member may have resided and/or next door neighbors;
  • Utilizing social media channels;
  • Tracing and verifying membership of individuals where personal details do not exactly match those provided by the fund (eg initials transposed, incorrect date of birth, incorrect gender or surname misspelt or missing information);
  • Locating next of kin of deceased former members

TDF will provide a former member listing to the Fund of all records that have not been traced during the Basic Trace service within 45 business days. The fund can then determine whether to escalate these members to a Forensic Trace service after taking into account benefit value or remaining trace expense budget.

The Forensic Trace requires extensive individual and manual member record interrogation, fund administrator communication and exhaustive trace attempts, which result in increased associated costs and therefore carries a higher success based fee than the Basic Trace service. In our experience up to 35% of individuals who enter the Forensic Trace Service are traced, which is over and above the individuals traced under the Basic Trace Service.

The documentation service and benefits apply to the Forensic Trace as they do to the Basic Trace service.

Physical Trace

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The Data Factory and Teba

The Data Factory (TDF) and Teba have concluded an agreement to provide TDF clients with a physical tracing service.

While the TDF Basic and Forensic Tracing Services provide clients with a faster and cheaper resolution service, a third level tracing service (ie physical tracing) will always enhance contact rates.

The Teba-TDF agreement provides TDF clients with the largest formal network of offices and tracing agents in South Africa, with a strong focus in rural areas and neighbouring countries. Due to significant price differential between physical and virtual tracing services, the client would need to authorise the Teba physical trace following the closure of active virtual tracing (telephonic and postal). The client could authorise physical tracing for certain records dependent upon benefit value.

All confirmed information and documentation successfully obtained by Teba will be available upon the TDF online system and hard copies distributed in the normal TDF manner resulting in a standard manner of communication of results and for queries.

The fees payable are on a success basis and no additional charges are payable, such as travel and accommodation costs.

The Teba Physical Tracing Footprint

With more than 101 offices in all traditional labour-sending areas and a presence on more than 26 mines, Teba has a unique footprint through which tracing services are provided. This uniqueness stems from the fact that Teba does not only cater for mines, mineworkers and their families in and around the mining areas, but also serve them within their rural communities.

In addition to offices in Kwa-Zulu Natal, Limpopo, Mpumalanga, Eastern Cape, Gauteng, Free State and the North West, Teba’s footprint includes offices in Botswana, Lesotho, Mozambique, Swaziland and Malawi. Each office has between one and four fieldworkers who perform tracing services. A full listing is available upon request.

It should be noted that TDF has entered into a separate physical tracing agreement with Lisa Consultants, a small 100% black-owned business, to provide physical tracing capabilities within the Western and Northern Cape. Lisa Consultants have over 5 years’ experience in tracing unclaimed benefit beneficiaries and are well versed in documentary requirements.

When combined with Level One Basic Trace and a Level Two Forensic Trace, the Physical Trace service provides funds with the most comprehensive tracing capability in South Africa.

Documentation Services

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Whether in conjunction with our trace services or as a stand-alone service, TDF is able to assist funds with receipt, checking and capture of withdrawal option form information, and other mandatory documentation.

With documentation error levels (incorrect or incomplete) reaching 24% of all form returns and 36% of all traced members requiring 2 or more reminders to return documentation, it is imperative that administrators and funds utilise service providers who are able to maximise resolution rates in the shortest possible timeframe with the highest level of accuracy. A trace-only service offering tends to avoid a significant problem area in accurate and complete documentation collation. It places further pressure on fund administrator resources which could be better allocated to processing tax requirements and payment.

TDF has a separate, dedicated team focused upon following up on error documents returned and the return of documentation from previously traced members. TDF is able to incorporate client specific documents and requirements into our process flow which follows a formal SLA-driven approach covering outstanding forms  including ‘follow-ups’ and error resolutions utilizing email, sms and call centre resources with 7, 14, 21, 30 and 45 day ‘triggers’ which are system driven.

TDF earns its fee based upon the return of all required documentation to administrators to enable payment to be initiated. In this manner TDF remains continually incentivised to expedite and complete this process.

Online Access

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TDF recognizes the need for administrators to have access to real time information in order to efficiently provide member service.

To address this requirement, all clients can, upon request, be provided with secure access to the TDF system in order to:

  1. Search for a former member’s status (traced and completed, not traced or traced but documents outstanding) – this is important to determine whether tracing fees need to be deducted from a benefit payment;
  2. Download member documents already submitted but not yet delivered to client or mislaid;
  3. View the trace project progress and status reports.

Clients are also able to view the full audit trail of steps taken to trace an individual, by whom and dates.

Selecting a Tracing Service Provider

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Deciding to actively address unclaimed benefits or unpaid surplus benefits that reside in a fund is without doubt the correct action, the difficulty though is appointing the most suitable service provider to achieve your objectives.

The problem is that anybody who has a telephone is calling themselves tracing agents and often make wildly optimistic statements in order to win business. However, trustees are not normally administration or tracing experts which means that if not all factors are taken into account in the decision making process, a positive step can result in negative and frustrating outcomes. It is also imperative that any due diligence undertaken ensures apples are compared with apples in terms of services offered.

Factors that should be considered:

  • Experience and expertise in tracing unclaimed benefits for retirement funds;
  • If a tracing service provider does not offer documentation services but merely the provision of contact information, the fund WILL be left with a significant burden in sending, receiving, checking and following up on documentation required. Irrespective of trace levels achieved, it is documentation levels achieved that dictate project success;
  • Call Centre capability and expertise in addressing member queries and fund specific requirements, thereby relieving trustees and administrators of the huge burden from incoming member queries;
  • Ability to handle the review, capture and correction of incoming option forms and other documentation;
  • Formal follow-up processes for outstanding documentation;
  • Ability to identify and correct incorrect former member data received from the fund;
  • Method and frequency of delivering tracing results and documentation to the fund;
  • Quality assessment and control procedures to reduce risk factors;
  • Service Providers should only make use of LEGALLY obtained and useable databases for personal contact information. Funds need to ensure they are not contravening the National Credit Act and other personal information protection legislation through the engagement of tracing service providers. While obviously wanting to maximize trace rates, it cannot be achieved through the illegal use or access of databases such as Electoral Roll, RICA and Home Affairs, which are restricted by law. Trustees could, by association, be found guilty if they were or should have been aware of illegal data use.
  • Different trace options available to maximize success levels;
  • Additional services that can be provided to reduce workload at an administrator level which is constrained by resource shortages and easily results in unnecessary bottlenecks; and
  • Internal fraud and error risk systems to protect fund against financial losses incurred.

Did you know the following as it relates to tracing projects?

  • Up to 15% of unclaimed member data has incorrect or incomplete initials, incorrect surname spelling and invalid date of birth which a service provider must have the means to correct or else individual will not be traced;
  • 36% of all individuals traced require a minimum of 2 follow-up calls to ensure forms are returned;
  • 24% of all traced members return incomplete and incorrect option forms;
  • 15% of all bank account details provided are invalid or payment will be rejected, even where bank statements are requested.

The Data Factory, certified level 4 BBBEE, is the leading tracing service provider providing a range of services to ensure that fund specific requirements can be addressed within processes that have been tried and tested. These processes have been refined and introduced while dealing with over 1,200 funds and 1,100,000 former members since 2004. The commitment to delivering a quality service has been recognized by the Principal Officer’s Association through being awarded the Imabasa Yegolide Tracing Agent of the Year Award for three consecutive years in 2010, 2011and 2012.

With respect to tracing, the company is able to offer 3 different levels of tracing (Basic, Forensic and Physical) in order to maximize success levels through applying different techniques and processes.

So what does The Data Factory offer?

A 14-Point Advantage

  • FREE tax registration for members without a tax number to assist fund administrators and facilitate faster member payments;
  • FREE independent bank account detail verification direct with bank to reduce risk of fraud and error payment;
  • Ability to deliver documents and traced member details electronically on a daily basis;
  • Ability to identify incorrect member data and correct in a material number of cases;
  • Telephone call recording which provides audit trail and quality control;
  • Multi-lingual, multi-channel and multi-shift call center;
  • Strategies to reach members who have emigrated or live in rural areas, including social media and forensic tracing;
  • Dedicated quality control personnel auditing 5% of all telephone calls and documents received/captured every month with minimum 95% compliance level set;
  • Access to 52 million records covering individual’s personal and contact details;
  • A success-based fee model with no take-on or initial charges;
  • Online real-time reports, documents and search functionality for administrator and trustees;
  • Formal outstanding and error document follow-up processes which are system driven 7, 14, 21, 30 and 45 days after initial contact using SMS, email and telephone; and
  • A postal tracing strategy for no possible telephone numbers or invalid telephone numbers, to enhance contact rates.

By choosing The Data Factory you are able to leverage our experience and expertise without having to learn the hard way. Tried and Tested, the Way to Go.

Bank Account Verification

As a further value-add, all clients are offered our independent bank account verification service, Veribank, at no additional cost.

The Veribank service has electronic access to South African bank accounts to determine whether the provided bank account details are correct in terms of belonging to the member and the account/branch are in fact correct and open. TDF have found up to 15% of all bank account details submitted fail the initial verification process.

This service reduces risk in terms of fraud and error. In addition, the reduced verification function increases administration resource efficiencies reducing delays in processing payments.

The account verification services checks the following directly with the relevant bank:

  • ID number BELONGS to Bank Account Number (ie bank account is registered to person);
  • Bank Account is OPEN (ie will accept transfers);
  • Bank Account Number is VALID (ie will accept transfers)
  • Bank Sort Code is CORRECT (ie combination of bank account and bank sort code is valid).

Only when all the aforementioned are returned positive does the Veribank system advise a positive verification. At this point a Bank Account Verification Certificate is generated and included with other member documentation.

Where account details fail verification, TDF obtain corrected bank account information prior to submitting a record and documentation to the fund for payment. The followup of failed verifications is system driven through multiple channels including sms, email and telephone.

Document & Data Delivery Options

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TDF recognises the resource intensive processes associated with unclaimed benefits and has developed a number of alternatives to traditional monthly delivery of files incorporating member documents.

Utilising our in-house developed RDS system, clients are able to receive daily or weekly emails to pre-determined email address/es of the following:

  • Completed member documents;
    a. A singe email per member with all associated documents consolidated into a single pdf; and
    b. Flexible client determined pdf naming convention (eg member number_scheme code) to facilitate workflow;
  • CSV with completed and confirmed member data;
    a. Client can instruct which member fields they require;
    b. Daily/Weekly CSV will only include those members completed and not previously included in a previous csv.

A client can determine whether they want option 1 and/or 2 above and the frequency thereof. In addition, the client will receive a separate email advising how many pdf emails were sent and/or member records included in csv sent that day. This enables a client to ensure they can identify if any emails have somehow gone missing.

The benefits associated with this document and data delivery service are numerous, including:

  • Reduced delay to process member payments and improved member service;
  • Client administration systems can be updated sooner to ensure former member communication is correct;
  • Reduction in bottlenecks associated with monthly hard copy delivery;
  • Potentially reduce need  and cost to print and scan as pdf can be automatically imported into workflow process.

TDF has also implemented full system integration processes to further enhance administration processes, incorporating daily document delivery by SFTP and member data files that adhere exactly to fund administrator system requirements.

Track the progress of your claim submission

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COMING SOON – UNDER DEVELOPMENT

Download Claim Documents

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COMING SOON – UNDER DEVELOPMENT

Unclaimed benefits and unpaid surplus

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Unclaimed Benefits refer to any monies due to a person that remain unpaid or unclaimed.

Unpaid Retirement Fund monies are defined in terms of the South African Pensions Funds Act as Unclaimed Benefits 2 years after a member leaves a fund due to resignation, dismissal or retrenchment.

It must be understood that even if a previous employer was liquidated or closed down, the pension fund monies are not effected as they are maintained in a separate vehicle known as a fund (similar to a trust). In addition, there is no prescription period, which means that unclaimed benefits can never be lost if not claimed within a certain time period. In the event that a former member passes away before an unclaimed benefit can be paid, the next of kin will be due the unpaid monies.

Another area that is not necessarily understood, is that while an employee contributes on a monthly basis to a pension fund, the employer also pays a monthly contribution on behalf of the employee. When a person resigns or is retrenched or dismissed, the monthly contributions of both the employee and employer (together with investment growth) needs to be repaid to the former employer.

It is hard to comprehend how a person would not claim their money, but this happens every day. Through a combination of employee financial illiteracy along with administrative issues at pension funds, their administrators and employers, the extent of unclaimed benefits residing in pension funds continues to grow. The reason for members not receiving benefits due is that the fund administrators have no or invalid contact details on their records. People move on average every 4 years, they change cellphone numbers every 2 years, members emigrate and, unfortunately pass away before unpaid benefits can be paid. In addition, elderly people and individuals living in rural areas do not necessarily have formal telephone numbers and addresses. Those who have emigrated or tend to be very mobile, making for contact ability problems. Even if you were previously paid when you left a fund due to resignation or retrenchment, there exists a very real chance you may be owed additional monies for a number of reasons.

Unpaid Surplus monies  represent another reason for former members of retirement funds to be owed monies from pension funds they previously contributed towards.

The Pensions Funds Act was amended in 2001, whereby pension funds were forced to calculate whether the funds they held (assets) exceeded the estimated liabilities (monies that still needed to be paid to existing active members and pensioners). These surplus funds arose due to many reasons, but partly due to conservative estimates made by actuaries when calculating investment growth and outstanding liabilities. This resulted in former members being effectively underpaid when they left the pension fund. While not all pension funds had surpluses, Hundreds of funds reported Billions of Rands of surpluses owed to Millions of Former Members.

The legislation effectively states that if you left a fund any time after January 1980 you would qualify for potential surplus monies that are declared by the retirement fund. This means that people who left a company after contributing to a pension fund up to 33 years ago may have surplus monies due.

It is currently estimated that their exists in excess of R40 billion owed to over 3 million South Africans in respect of unclaimed benefits and/or unpaid surplus monies.

Tracing Philosophy

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The Data Factory offers a multi-level, multi-phased approach to tracing former members and beneficiaries recognising that a ‘one size fits all’ service is not applicable to all funds and members.

This is due to a number of considerations, including:

a. Completeness and integrity of member data;
b. Benefit Values and trace budget availability;
c. Time constraints; and
d. Trustee expectations for trace success levels.

Trustees are able to optimise cost benefit through a phased approach and potentially escalate untraced former members to the next level tracing service after taking into account success levels and benefit values unpaid.

Phase One: Basic Trace

  • Initial phase, batch-based utilising call centre, sms, email and postal;
  • Requires a minimum of initial, surname, and date of birth;
  • Relies upon completeness and accuracy of fund member data, with data enhancement relating to matching unique ID numbers (if not provided);
  • Attempts to contact member directly through matching of member data with third party contact databases;
  • Fastest trace rate at lowest fee;
  • Dependent upon data integrity, trace success levels are normally in the range of 3–60%; and
  • Able to process large monthly volumes (20,000 member records).

Phase Two: Forensic Trace

  • Investigative trace techniques performed (non-bath);
  • Viral approach through, inter alia, property, former work colleague, neighbour and relative searches;
  • Challenges fund member data by investigating alternate possibilites relating, inter alia, to surname spelling, date of birth and initials;
  • Incorporates social media and internet searches;
  • Higher fee due to significant manual intervention; and
  • 30-40% trace success levels attached to this service.

Phase Three: Physical Trace

  • Utilising ‘foot soliders’ to travel to addresses related to former member;
  • Interview neighbours and work colleagues in an attempt to find new potential contact information;
  • Especially effective in rural areas and neighbouring countries;
  • More than 95 offices and 120 fieldworkers in South Africa and 5 Neighbouring Countries;
  • Time Consuming and expensive process normally only applied to high value benefits that remain untraced after Basic and Forensic attempts.

Passive Digital Tracing (PDT)

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BenX (a PULL Trace Strategy)

The advent of social media and the continued penetration of the internet access have permanently changed the business landscape.  The opportunities afforded for tracing beneficiaries of unclaimed benefits is significant and The Data Factory, in conjunction with Benefit Exchange SA has launched a world-first in BenX by leveraging digital tools to facilitate the most cost-effective trace solution available.

Facts

  • 9.3 million South African Facebook Users older than 25 years;
  • More than 115,000 Tweets daily from more than 500,000 active Twitter users;
  • Over 25 million internet users in South Africa;
  • Over 8 million use their smartphones to access the internet;

Background

BenX represents a unique tracing service which combines the reach of Facebook and Twitter to communicate the existence of unclaimed benefits and an online registration process.

Emigrants, deceased and elderly members have benefitted due to the viral nature of social media and the ability to register third parties such as parents and relatives. In addition, the ability for women to register maiden names has resulted in a number of former members being traced which may not have occurred under traditional tracing methods.

BenX is currently achieving a match ratio1 of 9.8% which will grow exponentially as more funds list unclaimed benefits and increased penetration is achieved on BenX’s digital assets.

Our digital assets include:

  1. Facebook Fan Page Unclaimed Benefits – 8,200 Likes and social reach of  540,000 connected persons;
  2. Linkedin Group – Unclaimed Benefits;
  3. Twitter handle @UnBenefits; and
  4. Online registration at www.unclaimedbenefits.co.za – Over 230 new registrations daily and growing. 92,000 people have registered through this channel to date.

How BenX Works

  1. A fund delivers unclaimed benefit member data to BenX on a monthly/quarterly basis2;
  2. The BenX system automatically performs a search against existing public registrations;
  3. Successful matches trigger an email to the individual providing contact details and an email to the fund administrator with matched individual’s match and contact information;
  4. BenX posts on Facebook and tweets the name of the participating fund to communicate the existence of unclaimed benefits;
  5. All new registrations undergo an automated and immediate matching with email notifications to the relevant parties.

BenX – The future of Unclaimed Benefit Tracing

The objective of BenX is to become the leading aggregator of unclaimed benefits in South Africa and to increase public awareness thereof in order to provide retirement funds with the cheapest and effective tracing solution in South Africa.

Join the digital movement today.

Contact info@benx.co.za to find out more about this revolutionary service with a minimum success guarantee or no fee.

 


1 Match ratio is defined as the extent of successful matchings of registrations to unclaimed benefit records;

2 Fund to determine selected option

Disclaimer

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The information contained in this website is for general information purposes only. The information is provided by The Data Factory and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of The Data Factory. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, The Data Factory takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control

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Retirement Fund
& Administrators

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The Data Factory is able to offer a wide range of tracing and related services to retirement funds who wish to resolve their unclaimed benefits, unpaid surplus or outstanding death claim issues.

When combined with various value add services covering bank account verification, flexible document delivery options and real time online access to status and results, we are confident that our company will provide you with a solution that will exceed your expectations.

Click Enter to find out more about these industry leading services.

Former Members

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The Data Factory performs various services for retirement funds related to tracing people such as yourself who may be due unpaid monies relating to an unclaimed benefit or unpaid surplus or as a beneficiary of a death benefit.

By clicking on Enter you will be able to:

  • Find out more about unpaid benefits and how they arise;
  • Track the progress of a payment application you have submitted;
  • Register your details to check whether you may be due an unpaid benefit; and
  • Download a claim form.
Proudly associated with Unclaimed Benefits Bridge Logo
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With over R45 billion owed to over 3 million South Africans from retirement funds, a very real material social benefit could be achieved if monies due could be paid to the former members and beneficiaries. As The Data Factory, we are very proud of the impact we have made on hundreds of thousands of people through our tracing services and pledge to continue to drive this process.”

- Sean Rossouw – CEO & Founder, The Data Factory.